Universal Bank is committed to ensure the safety of your financial information. We would like to remind you that e-mail messages are not secure. Confidential information such as social security numbers, account numbers, access ID’s or passwords should not be used when communicating by email. Also, please consider contacting us through our SECURE CONTACT FORM. We will respond promptly.


Customer Service Representatives

If you have questions or comments, please give one of our Customer Service Representatives a call Monday through Friday, 8:30am to 5:00pm.

  • General (626) 854-2818
  • Toll Free (888) 809-8282
  • Fax (626) 854-5377

Branch Telephone Directory

  • Corporate Office (626) 854-2818
  • Arcadia Branch (626) 821-8080
  • Eagle Rock Branch (323) 254-2251
  • Monterey Park Branch (626) 293-8500
  • Rosemead Branch (626) 285-2251
  • West Covina Branch (626) 854-2801

24/7 and After Hours Telephone Numbers

24/7 Lost or Stolen ATM/Debit Card Services
  • (800) 554-8969
24/7 TouchTone Automated Telephone
  • (888) 671-1888
24/7 Lost or Stolen Credit Card Member Services
  • Consumer Services (800) 558-3424
  • Business Services (866) 552-8855
These telephone numbers are applicable 24 hours a day, seven days a week, including after hours of bank operation.

Important Disclaimers

We understand that e-mail is a simple and cost effective method of communication, however items such as requests and inquiries needing immediate attention should not be sent via e-mail.

Also, sensitive personal and account information like account numbers, Social Security numbers, passwords, or PIN numbers should not be sent by e-mail. Because an e-mail message that you send may not be immediately reviewed by a bank representative, you must contact the bank by telephone or in person for items needing immediate attention.

E-mail messages do not serve as a sufficient means for any requirement imposed on you to provide written notice, and e-mail messages may not be used to place a stop payment on a check, request account transfers, or report lost or stolen banking codes and/or cards.