Contact Us
Universal Bank is committed to ensure the safety of your financial information. We would like to remind you that e-mail messages are not secure. Confidential information such as social security numbers, account numbers, access ID’s or passwords should not be used when communicating by email.
Telephone
Customer Service Representatives
If you have questions or comments, please give one of our Customer Service Representatives a call Monday through Friday, 8:30am to 5:00pm.
General (626) 854-2818
Toll Free (888) 809-8282
Fax (626) 854-5377
Branch Telephone Directory
Office |
Contact |
|---|---|
Corporate Office |
|
Arcadia Branch |
|
Eagle Rock Branch |
|
Monterey Park Branch |
|
Rosemead Branch |
|
West Covina Branch |
24/7 and After Hours Telephone Numbers
24/7 |
Contact |
|---|---|
24/7 Lost or Stolen ATM/Debit/VISA Card Services |
|
24/7 TouchTone Automated Telephone |
|
24/7 ATM & Debit Card PIN Change |
These telephone numbers are applicable 24 hours a day, seven days a week, including after hours of bank operation.
ATM and Debit Card Dispute
If you like to submit a dispute for an ATM or Debit Card transaction, please call (833) 995-2888.
Mondays-Fridays: 5:00 am – 6:00 pm PST
Saturdays: 6:00am – 12:00pm PST
Sundays: closed
Fax at (800) 253-1220.
Mail at P.O. Box 30495, Tampa, FL 33630-3495.
Mailing Address
Universal Bank 3455 Nogales Street, 2nd Floor West Covina, CA 91792
Important Disclaimers
We understand that e-mail is a simple and cost effective method of communication, however items such as requests and inquiries needing immediate attention should not be sent via e-mail.
Also, sensitive personal and account information like account numbers, Social Security numbers, passwords, or PIN numbers should not be sent by e-mail. Because an e-mail message that you send may not be immediately reviewed by a bank representative, you must contact the bank by telephone or in person for items needing immediate attention.
E-mail messages do not serve as a sufficient means for any requirement imposed on you to provide written notice, and e-mail messages may not be used to place a stop payment on a check, request account transfers, or report lost or stolen banking codes and/or cards.
About Universal Bank
