Email
Universal Bank is committed to ensure the safety of your financial information. We would like to remind you that e-mail messages are not secure. Confidential information such as social security numbers, account numbers, access ID’s or passwords should not be used when communicating by email.
ubonline@universalbank.com
Telephone
Customer Service Representatives
If you have questions or comments, please give one of our Customer Service Representatives a call Monday through Friday, 8:30am to 5:00pm.
General (626) 854-2818
Toll Free (888) 809-8282
Fax (626) 854-5377
Branch Telephone Directory
24/7 and After Hours Telephone Numbers
| 24/7 |
Contact |
| 24/7 Lost or Stolen ATM/Debit/VISA Card Services |
(800) 754-4128 |
| 24/7 TouchTone Automated Telephone |
(888) 671-1888 |
These telephone numbers are applicable 24 hours a day, seven days a week, including after hours of bank operation.
Mailing Address
Universal Bank 3455 Nogales Street, 2nd Floor West Covina, CA 91792
Important Disclaimers
We understand that e-mail is a simple and cost effective method of communication, however items such as requests and inquiries needing immediate attention should not be sent via e-mail.
Also, sensitive personal and account information like account numbers, Social Security numbers, passwords, or PIN numbers should not be sent by e-mail. Because an e-mail message that you send may not be immediately reviewed by a bank representative, you must contact the bank by telephone or in person for items needing immediate attention.
E-mail messages do not serve as a sufficient means for any requirement imposed on you to provide written notice, and e-mail messages may not be used to place a stop payment on a check, request account transfers, or report lost or stolen banking codes and/or cards.