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Universal Bank is committed to ensure the safety of your financial information. We would like to remind you that e-mail messages are not secure. Confidential information such as social security numbers, account numbers, access ID’s or passwords should not be used when communicating by email. 



Customer Service Representatives

If you have questions or comments, please give one of our Customer Service Representatives a call Monday through Friday, 8:30am to 5:00pm.

General (626) 854-2818
Toll Free (888) 809-8282
Fax (626) 854-5377

Branch Telephone Directory

Office Contact
Corporate Office (626) 854-2818
Arcadia Branch (626) 821-8080
Eagle Rock Branch (323) 254-2251
Monterey Park Branch (626) 293-8500
Rosemead Branch (626) 285-2251
West Covina Branch (626) 854-2801

24/7 and After Hours Telephone Numbers

24/7 Contact
24/7 Lost or Stolen ATM/Debit/VISA Card Services  (800) 754-4128
24/7 TouchTone Automated Telephone (888) 671-1888

These telephone numbers are applicable 24 hours a day, seven days a week, including after hours of bank operation.

Mailing Address

Universal Bank 3455 Nogales Street, 2nd Floor West Covina, CA 91792

Important Disclaimers

We understand that e-mail is a simple and cost effective method of communication, however items such as requests and inquiries needing immediate attention should not be sent via e-mail.

Also, sensitive personal and account information like account numbers, Social Security numbers, passwords, or PIN numbers should not be sent by e-mail. Because an e-mail message that you send may not be immediately reviewed by a bank representative, you must contact the bank by telephone or in person for items needing immediate attention.

E-mail messages do not serve as a sufficient means for any requirement imposed on you to provide written notice, and e-mail messages may not be used to place a stop payment on a check, request account transfers, or report lost or stolen banking codes and/or cards.

Corporate Hours & Info

3455 Nogales St. Floor #2
West Covina, CA 91792
(626) 854-2818
Monday – Friday: 8:30am-5:30pm
Saturday – Sunday: Closed

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By clicking Continue, you will be taken to a website that is not affiliated with Universal Bank. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of Universal Bank's website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Universal Bank.


Unsecure Email Disclosure

Your privacy is very important to us. We would like to advise you that Internet email is not a secure method of communication. Please do not submit any information that you consider confidential. We recommend you do not include any specific identifying information such as your social security, account, PIN numbers, date of birth, etc...